SHIPPING

We currently ship within the United States only.

Orders are prepared and shipped within 2–5 business days. Delivery time begins once your package has been accepted by the carrier.

Standard shipping is calculated at checkout based on package weight. Complimentary standard U.S. shipping is available on orders of $75 or more.

Once your order ships, you will receive tracking information at the email address provided during checkout. Please review your shipping address carefully before completing your purchase.

If a package is returned because the address provided was incorrect or the recipient has moved, the original shipping charge cannot be refunded. Additional shipping charges will apply if you would like the package sent again.

Questions about an order? Please contact customercare@bepresentnotperfect.com.

RETURNS

We accept return requests for eligible online purchases within 30 days of delivery.

To qualify for a return, an item must be unused, unworn, and in its original condition and packaging. Proof of purchase is required.

To begin a return, please contact customercare@bepresentnotperfect.com before sending anything back. Returns sent without prior approval cannot be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

TEA AND OTHER NONRETURNABLE ITEMS

Because tea is a food product, individual tea purchases cannot be returned.

The Presence Collection may be returned only as a complete set when every item—including the tea—remains unopened, unused, and in its original packaging.

Custom or personalized products, sale items, and gift cards are final sale.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right. Including your order number and photographs will help us assist you more quickly.

EXCHANGES

We do not process direct exchanges. The simplest way to receive another item is to return the eligible original purchase and place a new order.

REFUNDS

Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or credit-card provider may require additional time to post the refund.